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	<h1>Glossary</h1>
	
	
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				<p><a id="collaboration"><b>Collaboration</b> - is working together to achieve a goal.  It is a process where 
				two or more people or organizations work together to realize shared goals.  Teams that work 
				collaboratively can obtain greater resources, recognition and reward when facing 
				competition for finite resources.</p>
				
				<p><a id="stakeholders"><b>Corporate Stakeholder</b> - a person, group, organization, or system who affects or 
				can be affected by an organization's actions.  <b>Consumer stakeholder</b>, - a person 
				or group with an interest in a business or organization.  <b>Project stakeholder</b>, 
				- a person, group or organization with an interest in a project.</p>
				
				<p><a id="desktop"><b>Desktop Sharing</b> - is a common name for technologies and products that allow 
				remote access and remote collaboration on a person's computer desktop through a graphical 
				screen interface.  The most common two scenarios for desktop sharing are:</p>
				<ul>
					<li>Remote Log-in</li>
					<li>Real-Time Collaboration</li>
				</ul>
		
				<p><a id="helpdesk"><b>Help Desk</b> - an information and assistance resource support system that 
				troubleshoots problems with information systems, applications, and other 
				technologies supported by an entity like a school or business.  Educational 
				institutions and corporations often provide help desk support to their customers.  
				In-house help desks are geared toward providing the same kind of help for employees 
				only.</p>
		
				<p><a id="knowledge"><b>Human-Readable Knowledge Bases</b> - Knowldge Bases that are designed to allow people to retrieve and use 
				the knowledge they contain. They are commonly used to complement a help desk or for 
				sharing information among employees within an organization. They might store 
				troubleshooting information, articles, white papers, user manuals, knowledge tags, or 
				answers to frequently asked questions. Typically, a search engine is used to locate 
				information in the system, or users may browse through a classification scheme.</p>
		
				<p><a id="input"><b>Input</b> - the administration and power users (stakeholders).  <b>Throughput</b> - is the 
				change of power user's communication, collaboration, and documentation skills, as 
				well as the use of the software and incorporated ITL application tools.  <b>Output</b> - is 
				the increase usage of the software, its tools which will result in improving the 
				efficiency, effectiveness, and skill of "you" the power user.</p>
		
				<p><a id="im"><b>Instant Messaging (IM)</b> - a form of real-time direct text-based chatting 
				communication in push mode between two or more people using personal computers or other 
				devices, along with shared clients. The user's text is conveyed over a network, such as 
				the Internet. More advanced instant messaging software clients also allow enhanced modes 
				of communication, such as live voice or video calling and inclusion of links to media.</p>
		
				<p><a id="knowledge"><b>Knowledge Base</b> - a special kind of database for knowledge management, 
				providing the means for the computerized collection, organization, and retrieval of 
				knowledge. This collection or repository of data represents related experiences or issues 
				that discuss results that are related to their problems and suggest solutions.</p>
		
				<p><b>Real-Time Collaboration</b> - has become more popular in desktop sharing use, 
				and it has gained recent momentum as an important component of rich multimedia 
				communications. Desktop sharing, when used in conjunction with other components 
				of multimedia communications such as audio and video, creates the notion of 
				virtual space where people can meet, socialize and work together. On the larger 
				scale, this area is also referred as <em>web conferencing</em>.</p>
		
				<p><b>Remote Log-in</b> - allows users to connect to their own desktop while being 
				physically away from their computer.</p>
				
				<p><b>Web Conferencing</b> - a service that allows conferencing events to 
				be shared with remote locations.  The service allows information to be shared 
				simultaneously, across geographically dispersed locations in nearly real-time. 
				Applications for web conferencing include meetings, training events, lectures, or 
				short presentations from any computer. This service is made possible by Internet 
				technologies, particularly on IP/TCP connections.</p>
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